CVS Pharmacy Technician Certification Practice Test

Which of the following tasks is part of the Pharmacy Technician's role?

1. Complete prescription production

2. Answer the telephone while at production

3. Service all pharmacy customers at the pickup area

4. All of the above

The correct answer is: All of the above

Pharmacy technicians have a diverse range of responsibilities that encompass various tasks to ensure the smooth operation of the pharmacy. Completing prescription production involves accurately filling and preparing medications for patients, which is a core responsibility of a pharmacy technician. This includes counting, measuring, and mixing medications, as well as labeling prescriptions for patient safety. Answering the telephone while at production is also an important task for pharmacy technicians, as it ensures that they can respond to customer inquiries, manage prescription refill requests, and communicate effectively with healthcare professionals. Handling phone calls can be a significant aspect of customer service, and it is essential to maintain a good workflow while managing these calls. Additionally, servicing all pharmacy customers at the pickup area is an important aspect of a pharmacy technician's role. This includes providing assistance to customers picking up prescriptions, answering questions related to their medications, and ensuring that they receive the correct medications and directions for use. Since all these tasks are integral to the role of a pharmacy technician, the correct answer encompasses the comprehensive responsibilities that are expected in their position. Therefore, recognizing that all the listed tasks are part of the pharmacy technician's role reinforces the understanding of their multifaceted contribution to healthcare delivery.