CVS Pharmacy Technician Certification Practice Test

Which of the following is true about making phone calls regarding prescriptions?

1. You should keep the conversation short

2. It’s necessary to verify customer information

3. You should not provide any information

4. It's encouraged to discuss additional medications

The correct answer is: It’s necessary to verify customer information

Verifying customer information during phone calls regarding prescriptions is essential for multiple reasons. First, it ensures the safety of the patient by confirming that the pharmacist or pharmacy technician is discussing sensitive information with the correct individual. This step helps to prevent medication errors, which can occur if the wrong patient receives or is informed about their medications. Additionally, verifying customer information protects the confidentiality of patient records, as required by the Health Insurance Portability and Accountability Act (HIPAA). This regulation mandates that healthcare providers safeguard patient information and only disclose it to authorized individuals. Beyond patient safety and privacy, verifying information aids in maintaining accurate records. It is crucial for ensuring that pharmacies comply with various regulations and standards governing medication dispensing. Therefore, this practice is necessary to uphold ethical and legal responsibilities within the pharmacy setting.