CVS Pharmacy Technician Certification Practice Test

If a prescription was placed On-Hold, what must you ensure before filling it?

1. Confirm the customer still wants it

2. The prescription has not expired

3. The insurance is still valid

4. There are no refills remaining

The correct answer is: The prescription has not expired

When a prescription is placed On-Hold, it is crucial to ensure that the prescription has not expired. This is because each prescription has a specific validity period established by law and the prescribing physician, and filling an expired prescription is not permissible. If a prescription has expired, the pharmacy cannot legally dispense the medication, even if the patient still requires it. Therefore, confirming that the prescription is still valid is the most critical step before proceeding with filling it. While other factors like customer confirmation, insurance validity, and refill availability are important considerations in the overall filling process, the expiration status is a legal and regulatory requirement that must be checked first to ensure compliance with pharmacy laws.